Frequently Asked Questions
What types of products do you sell?
At LME Store, we offer a wide range of products, including mobile phones, tablets, laptops, accessories, bikes, toys, home appliances, security cameras, gaming accessories, seasonal products, and more. We also provide phone repair services and cater to both retail and wholesale customers.
Where are your stores located?
We have multiple store locations across Dubai and the UK, including Southend-on-Sea and Basildon. Our Main UK Southend store is located at 158 High Street, Southend-on-Sea, SS1 1JX.
Do you offer delivery?
Yes, we offer standard delivery with the following rates:
- Orders up to £50: £4.99
- Orders £50 and over: FREE
We also provide a free click-and-collect service from our store in Southend-on-Sea. Simply select 'store pick up' at checkout.
How does Click & Collect work?
Select 'store pick up' at checkout, and your order will be ready for collection within 24 immediately from our Southend-on-Sea store. You can find us at 158 High Street, Southend-on-Sea, SS1 1JX.
Do you offer next-day delivery?
Yes, we offer next-day delivery on selected items. Orders must be placed before 3 PM to qualify for next-day delivery. Please check the product page for availability and terms.
What is your returns policy?
We have a 10-day return policy.
Items must be returned in the same condition as received, unworn or unused, with tags, and in their original packaging. Proof of purchase is required.
To start a return, contact us at asiapalacemobiles@gmail.com, and send your items to Asia Palace Mobile Phones, 158 High St, Southend-on-Sea, SS1 1JX.
Can I exchange an item?
Yes, you can exchange an item by returning it first and making a separate purchase for the new item once the return is accepted.
When will I receive my refund?
Once we’ve received and inspected your return, we’ll notify you if the refund is approved. If approved, the refund will be processed within 10 business days on your original payment method. If more than 15 business days have passed without a refund, please contact us at asiapalacemobiles@gmail.com.
Do you offer wholesale services?
Yes, we cater to wholesale orders, offering businesses and resellers access to our quality products at competitive prices. Please contact our store for more information.
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure online payment methods.
Are all products available for purchase online?
Most of our products are available for online purchase, but some items may only be available for in-store purchase or click-and-collect.
Please check the product description for details.
How do I contact customer support?
You can contact our support team by emailing us at asiapalacemobiles@gmail.com for any inquiries or issues.